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Tiffany Levy, Director of Training, Teradyne - The Tech Trainer’s Advantage™ program has allowed our participants to come away with an increased level of skill and confidence in their ability to prepare, facilitate, conduct, and deliver effective training. As a result, we as a company benefit from the increased knowledge and understanding that comes from better training programs and their delivery. It's also improved the depth of available trainers in many subject areas from manufacturing, personal computers, software programs, and skills required to remain competitive in an increasingly complex and global market. Thank you, Katherine, for getting momentum around this important business skill! Amy Ziegelman, Training Consultant, PricewaterhouseCoopers - I wanted to take this opportunity to formally thank you and Sharon Cast for the exceptional training program you provided. As you know, the individuals who attended your class came in the door with little or no training experience, and with a colossal training task before them, namely, the roll out of an ERP system to the entire division. When those same individuals left your course they did so with a new appreciation for the responsibility of training, and the tools that would ensure their success. The Tech Trainer’s Advantage™ was scheduled as a kick-off to a project-specific 5-week Train-the-Trainer program, and what a kick-off it was! You and Sharon both led by example as you enthusiastically shared your training knowledge and expertise. You created an environment in which the class participants could feel comfortable and respected. And most importantly, you gave these "brand new" trainers the practical experience they were seeking. The Tech Trainer’s Advantage™set the tone for the entire program and we continuously found ourselves referring back to points and lessons learned during "Week One". Stephen Anfang, Operations Manager, Imation Communication and Training Services - "At Imation, we were faced with the daunting task of moving off all of our legacy information systems and implementing the entire suite of Oracle financial applications. To make the equation even more difficult, we had to do this on a global scale and in less than 24 months. We chose to establish our own training team and this is where Katherine Abbott and The Tech Trainer’s Advantage™ classes were really able to help us. Katherine provided facilitated workshops that helped our team to understand how to
deliver technical training effectively. Our results speak for themselves. The project was
completed in 21 months and the results of our training evaluations were great. We trained
over 2000 people and achieved an instructor satisfaction rating of 87% using internal
resources who were not Training & Development professionals. We saved our company a
ton of money and provided a rich It's wonderful to know that the Trainers feel confident about their results and are therefore using the techniques again and again without prompting. This is truly the sign of an excellent ongoing education effort! I am proud of our training team and thankful to Katherine's company for being such a vital contributor to all of our successes." Mark Hughes, Engineering Manager, OSIsoft, Inc. - "The Tech Trainer’s Advantage™ classes spurred many changes around here, all of them positive. I can see considerable effort in providing more structure for our students in the way of agendas, outlines, and handouts. Your classes provided an example of how well a class can go. For the first time, we received many positive comments about our presentations at our recent Users' Conference. We are used to getting good reviews for our products but the feedback on our presentations could best be described as, "They were too polite to comment." In this conference, the presenters in our company were clearly more professional than those from other companies. Thanks, Katherine." Carrie Hall, Training Manager, Quantum Corporation - "The Tech Trainer’s Advantage™ classes that have been conducted at Quantum over the last four years have been extremely beneficial to us. Employees who have taken the class have always given rave reviews for both the course content and the instructors. Offering this course has helped Quantum by providing consistent, quality training at all our global sites." LuAnn Price, Manager, Education Services, TesserAct Technology - "The Tech Trainer’s Advantage™ classes that you presented for TesserAct continue to make a positive impact on our trainers and their students. The trainers have created clever and innovative ways to present their class material. Many more of your tips have also been incorporated into the classes. The students and the instructors are having fun with the training and we are receiving high marks on our class evaluations. The classes were definitely worth the money. Thank you for making a difference!" Julie Blade, Training Manager,
Remedy
Corporation - "Some of the key attributes we sought when
considering technical instructor candidates for positions were the ability to
project themselves well, to convey technical concepts in a meaningful manner,
and to truly relate to (communicate with) their students. All that being said, even the best technical instructors tend toward a more
didactic form of classroom instruction. We found that the students who attended
the Tech Trainer's Advantage™ workshop learned a great deal about how to draw
students out more skillfully rather than merely responding to their questions. The course taught them how to set the stage, how to read the dynamics and
respond accordingly, how to ask students questions that made them think, answer
their own questions, and better understand how what they were learning could be
applied back on the job. The instructors also learned how to create examples (often seemingly unrelated to the subject at hand) to convey a concept and really drive points home. Every technical instructor I sent to the Tech Trainer's Advantage™ came away from the workshop feeling that, although they felt they were really strong presenters going into the workshop, they left it having learned a myriad of things they had never considered before. Customer learning soared, which was reflected in their satisfaction ratings for the courses they took. As a result, even during this down-turned economy, many of the students returned to Peregrine (formerly Remedy) for additional courses as they felt that what they were learning by coming to class was going to pay off for them many times over back on the job." Kurt Specht,
Director, Professional Services, CNET Corporation
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Eli and I
conducted our first course in Germany at one of our big customers. We had 15 and
10 people for 3 days. The courses went pretty smooth and successfully. We got
very good rankings in our feedback forms. We were able to apply most of what we
had learned in your classes. I did the first day and only needed 5 slides -
unbelievable compared to how many slides I would have used if I had delivered
the course before taking your classes. Some things were possible only because we had taken your class such as
analogies (e.g. using a US-Mailbox for explaining a ftp data exchange process)
and activities (using labeled LEGOs to have the attendees put together parts of
a technical datasheet - this way they could learn what CNET Channel actually
does). Using the things we have learned really allows you to get on top of the class and control them the way you want and really teach instead of presenting. Thanks again for a great training that helped us to improve the level of professionalism in our Services organization. |
HomeEmail us at katherine@abbottcom.com or call 925-484-0195 with questions or requests for more information. This site looks best when viewed with Microsoft Internet Explorer. The Trainer's Advantageä and The Tech Trainer's Advantageä and The Global Trainer's Advantageä are trade marks of Abbott Communications. Copyright ©2007 Abbott Communications, All Rights Reserved. |