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Case Studies for
Our Train the Trainer Services Here are examples of some of the professionals who attend Abbott Communications Train the Trainer programs to solve their business issues. Whether the professional trains in a formal classroom, or one-on-one or on-the-job, the necessity for effective training skills still applies. Productivity, accuracy and satisfaction are increased through good training. Manufacturing Leads Business Issue Leads on the manufacturing floor are
continually training employees how the manufacturing process works, how
equipment works, and how to work safely. They are training in a noisy
environment, one-on-one and usually “on the fly.” They are not trainers by
profession. How does the Lead transfer knowledge effectively in this environment
and in this time frame? Result Improves productivity through faster and more accurate business processes. Testimonial Teradyne
Training Manager Software Developers Business Issue When software development companies are new they usually do not have
training departments. The software engineer who writes the software code then
has to teach the client how to use it. They don’t know how to teach. Result This software engineer who was very nervous during the training, felt
confident and empowered after the training as well as 10 years after she took
the class. Testimonial OSISoft Software Engineer Business Managers Business Issue This oil and gas company needs to train their franchise owners how to run their individual gas station. They are experts in the business but they have no idea how to transfer the knowledge. Result If the franchise owner runs their business
successfully they make the parent company successful. Te ExxonMobil Retail Fuels Manager - “The impact of your training cannot be quantified, as it addressed every aspect of training skills.” Subject Matter Experts Business Issue These subject matter experts (SMEs) are responsible for the roll out of an ERP system like Oracle, SAP, PeopleSoft to the entire company. The SME knows the company business system but they don’t know the new ERP system and they don’t know how to teach. Result They successfully trained 900 Disney employees how to use Oracle software
and affected a smooth implementation. The employees in turn were able to execute
their jobs with enthusiasm, speed and accuracy. Testimonial Disney Corporation Project Manager At Disney, The Tech Trainer’s Advantage was scheduled as a
kick-off to a project-specific 5-week Train-the-Trainer program, and what a
kick-off it was! You and Sharon
both led by example as you enthusiastically shared your training knowledge and
expertise. You created an environment in which the class participants could feel
comfortable and respected. And most importantly, you gave these “brand new”
trainers the practical experience they were seeking. The Tech Trainer’s
Advantage set the tone for the entire program and we continuously found
ourselves referring back to points and lessons learned during “Week One.” Testimonial Quantum
Corporation Project Manager Testimonial Imation
Corporation Project Manager Pre and Post Sales Reps Business Issue Kurt is developing a Professional Services Division which means his people
will not only be doing pre-sales where they need good presentation skills, but
also post sales where they will need good training skills because they will be
teaching the client how to use their database software. Result These technical consultants are getting rave reviews for their innovative
training. Evaluations are averaging 9 out of 10. Customers are in love with
their product and buying more. Testimonial CNET Senior Technical Consultant - “Given that it is only a 1-day course, I find it amazing to have done so much. Kudos. I will definitely recommend it. I understand now that training in not presenting, it is teaching. The Tech Trainer’s Advantage establishes a framework from which to work. And gives us a lot of ideas for our training. Thank you!” Biomedical Scientist Business Issue This scientist was making a presentation to the Roche BioScience senior
management in Switzerland. He was asking them to give him 2 million dollars for
his research at the U.S. Division of Roche BioScience. The only way he could do
that was to be a dynamic speaker with proof that his research would in turn make
money for the company. Result The money was granted. Testimonial Roche BioScience
Scientist - “Your tips on delivery of the talk were very helpful. For example, before
our sessions I had no clear idea whether it was good or bad to move around, to
put my hand in my pocket, etc. We established that it was good to move, to
appear comfortable, to be precise in pointing things out on the board, to stand
upstage, the critical projection of energy, repetition of the key message, etc.
Knowing that I was going to do these things and having prepared myself to do
them made the talk go well, even though the venue was quite different than where
we had rehearsed. The tips have made me a better speaker for the longer term as
well. Today I had to present a single slide at a small meeting but found myself
falling into the pattern that we had rehearsed. The other major point is that you are positive and a confidence builder. You
criticize in a constructive manner and with brightness and hope. This is
terrific because I felt certain to do better the next time. There was a feeling
that we were building something together. Many thanks for all your teaching and
help. Best wishes.” Help Desk Supervisors Business Issue Good technical support professionals also need to be good trainers. Just
because you know the technology does not mean you will interface well with the
client. Result Better customer service. The customer is now knowledgeable and
self-sufficient. Testimonial Novell Technical Support Supervisor Paralegal Managers Business Issue Managers usually are not trainers by profession but they are always
teaching. Each new employee needs training in company policy, business practice
and job performance expectations. Result The employee’s on the job performance is stellar. They understand what is
expected of them and they love their jobs. Testimonial Wilson Sansini Goodrich & Rosati Manager Telephone Network Installers Business Issue “We can’t afford to hire
more engineers right now. If you can teach our engineers how to train
our business partners more effectively our business partners will sell more
of our telephone systems.” Result Sales increased 20% in a slowing economy. Testimonial Alcatel Networking Channel Technical Sales Technical
Trainers Business Issue The best technical instructors tend toward a dry form of classroom
instruction. If the participant is bored the participant will not learn.
Technical instructors need to make their instruction more fun, interesting and
creative. Result Participants are coming back in record numbers to attend additional classes in a slow economy. Testimonial Remedy Master
Trainer - “Katherine… you are a breath of fresh air.
Your mannerism, style and approach are enchanting and professional. All
students were blessed by your presence and knowledge. Thanks again for your
wonderful hospitality and delivering a breathtaking course. Kindest regards.” Soft
skills Trainers Business Issue Soft skills trainers have a tendency to
make their training too “warm and fuzzy.” Sometimes the activity has nothing
to do with the subject. They need to learn how to make their training not only
fun but also more applicable to the participant’s job. Result These trainers are more credible now. Testimonial Harris Automation Solutions Trainer - “Your classes provided an example of how well a class can go.” Hotel Managers Business Issue The various managers of the hotel (Housekeeping, Front Desk, Maintenance, Kitchen, Hospitality, Conference) need to be able to communicate the “How to” of each task to their employee. Result This is now a hotel that runs at top capacity and top efficiency. Testimonial Hotel General Manager - “You have clearly added value to our business. Thank you!” |
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